Failed to start encryption daemon

SUMMARY

Unable to add a new protected assets

ISSUE

When attempting to add a protected asset, the input field is grayed out and does not allow for typing.  Once navigating away, the following error appears in the UI.

Error:  Failed to start encryption daemon

Additionally, /usr/bp/logs.dir/cryptodaemon log will report the following.

[LOG0] cryptoDaemon.c:446: No hardware and no software; only 1 of 2 required threads

 

RESOLUTION


Configure Unitrends Backup with a minimum of 2 CPUs, recommended 4 CPUs, for support of the encryption feature.

CAUSE


Encryption requires a minimum of 2 CPUs however a minimum of 4 CPUs are recommended for Unitrends Backup.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact us