How to clear your web browser cache

SUMMARY

How to clear your web browser cache

ISSUE

Purpose

How to clear your browser’s cache

Applies To

Systems viewing an appliance via the web user interface

Symptoms / Description

Errors while performing basic UI navigation tasks, particularly following software update.

Cause

Possible issue with browser cache

Resolution / Workaround / Execution Process

Regardless of the browser you’re using, close any tab that has the Unitrends application loaded.  Once you’ve successfully cleared your cache, it’s important that your close and restart your browser.

IE9

Once your browser is open, click the gear at the top right to open the settings menu. Then, select Safety and Delete Browsing History... Or, optionally you may simply press Ctrl+Shift+Delete to open the Delete Browsing History window.

Select Temporary Internet Files. You will also need to uncheck all of the other boxes, especially Preserve Favorites website data. This option makes the window also delete objects from websites in your Favorites folder, which is necessary to completely clear your cache.

Click the Delete button near the bottom of the window to perform the operations (i.e. clear your cache by deleting temporary files).

Your computer will work for a moment, and then the process will be complete.

IE8

Once your browser is open, click the Tools menu. Or, optionally you may simply press Ctrl+Shift+Delete to open the Delete Browsing History window.

Click on Delete Browsing History.

Select Temporary Internet Files.

Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).

 

Firefox 4.0/5.0/6.0+

Click the Firefox menu in the top left corner. Next, select the right arrow next to History >, and click Clear Recent History (or click on Tools then Clear Recent History if you don't have the Firefox Menu) Or, you can press Ctrl+Shift+Delete to open the recent history window.

Make sure 'Details' is expanded, then select Cache from the list. Uncheck everything else.

In the Time Range to Clear: drop down, select Everything.

Select Clear Now.

Your computer will work for a moment, and the process will be complete.

Clearing the cache in Chrome:

Once your browser is open, select the Wrench icon (the settings menu, located in the upper-right corner) then, Tools, and Clear Browsing Data.... You can also access the Delete Browsing History window by pressing Ctrl+Shift+Delete, or clicking on this link: [chrome://settings/clearBrowserData].

Select the Empty the cache check-box. Uncheck everything else to avoid deleting data unintentionally.

In the Obliterate the following items from: dropdown menu, select the beginning of time.

Click the Clear Browsing Data button. Chrome will work for a moment, and then the process will be done.

Third-Party Sources

n/a

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