Bare Metal backup fails with (id 3340) Session completes. Failed to send summary. Error returned 0xffffffff

SUMMARY

Bare Metal backup fails with (id 3340) Session completes. Failed to send summary. Error returned 0xffffffff

ISSUE

Applies To

Image-based Bare Metal backup

Symptoms

Hot Bare Metal backup immediately fails with a Windows event ID 263 from source “Unitrends Agent” with the above summary

RESOLUTION

MBR partition types are supported and can be backed up via Bare Metal.

However, you can protect clients with GPT disks (GUID partition type) using the Windows integrated bare metal recovery feature, a form of hot bare metal protection added in the 7.4 release.  For details, see Windows integrated bare metal recovery in the Unitrends Administrator's Guide.

CAUSE

GUID partition types cannot be backed up via Bare Metal. 

NOTES

For more detailed information on backup failures and performance issues see Unitrends KB 5062 - Backup Failures and Performance Issues

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