Error: Failed to determine the client and instance for archive applications

SUMMARY

Error: Failed to determine the client and instance for archive applications

ISSUE

Purpose

If archiving is failing to qeue and you receive the following error message.

Error: Failed to determine the client and instance for archive applications

Description

You will receive the following error message

Error: Failed to determine the client and instance for archive applications and archiving will fail to queue.

Cause

During an update the master.ini name will get congulated and may get mixed up with an older hostname or the hosts file entries do not line up.

Resolution

In the User Interface, go to Configure and then Settings. Once here look under the Configuration Options folder.  Check the value of Unitrends Appliance name and make sure the ip correlates . 

If the Unitrends Appliance does not match the hostname fix the hosts table value to match.

 

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