Windows agent will not install due to permissions

SUMMARY

Windows agent will not install due to permissions

ISSUE

Purpose

Windows agent will not install due to permissions

Applies To

Windows agent

Symptoms / Description

Permission issue when attempting the agent installer

Cause

This could be either Windows User Access Control (UAC) or an actual permissions issue.

Resolution / Workaround / Execution Process

User Access Control:

The agent installer is NOT compatible with User Access Controls (UAC) on Windows 7. If UAC is enabled on the workstation, as per default, UAC must be disabled and the server must be reboot before installing.

To do this, go to the Windows Control Panel, and select User Access Control.

Drag the slider down to the lowest setting (off), and save the changes.

If desired, UAC can be re-enabled (requiring another re-boot) after the installation of the agent - UAC will not interfere with the operation of the agent, only with the installation.

Troubleshooting non-UAC permissions issues:

If you are able to, please extract the attached file on the Windows server. To run the script, run:

cscript IsAdministrator.vbs

You should expect output similar to:

D:\briant_libraries\Documents\development>cscript IsAdministrator.vbs

Microsoft (R) Windows Script Host Version 5.8

Copyright (C) Microsoft Corporation. All rights reserved.

User can access to registry HKEY_LOCAL_MACHINE

User has right to DELETE keys under HKEY_LOCAL_MACHINE

User can open services file : C:\Windows\system32\drivers\etc\services

Returned value: 1

 

Third-Party Sources

n/a

 

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