What customer support plans are available for Unitrends Backup (UB)?

ISSUE

Unitrends is committed to providing the absolute best technical customer support in the industry. We know that problems and outages do not always arise during ‘business hours’ or ‘weekdays’. For those customers that must have assistance when they need it, we offer 24x7 access to our World Class technical support engineers.

For detailed descriptions of support options for Unitrends Backup (UB), please see the Software and Hardware Support Handbook


A summary of our support options are below:

Platinum Support

Unitrends customers that have purchased the Platinum Support Service are granted full access to all Unitrends Support self-service options and privileges. Platinum customers are able to contact the Unitrends Customer Support Center 24x7 for live support.

 

Evaluation Support (Includes 30-Day Trial and NFR Users)

The users who are evaluating the Unitrends Enterprise Backup solution are granted full access to all Unitrends Support self-service options and privileges. Evaluation users are able to contact the Unitrends Customer Support Center from 8:00 a.m. to 8:00 p.m. (ET) for live support (excluding Weekends and Holidays).

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