Your request cannot be processed at this time. The site administrator has been alerted

SUMMARY

When trying to create a support portal account, I receive the error: "Your request cannot be processed at this time. The site administrator has been alerted"

ISSUE

When trying to create a support portal account, I receive the error:
"Your request cannot be processed at this time. The site administrator has been alerted"

RESOLUTION

This error occurs when an account already existing with the email address used.

Navigate to the login page and choose "Forgot password?" to have a new password emailed.

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