Error: App aware snapshots enabled, but failed to create guest snapshot. Aborting backup.

SUMMARY

Failed to connect with guest for guest vss operations. There was an error in communication.

ISSUE


This article applies to VMware 6.5.

AppAware backups failed to create a snapshot for VMware 6.5 virtual machine.

RESOLUTION


Upgrade the Unitrends system to version 9.1 or higher for VMware 6.5 support.

 

CAUSE


Unitrends system versions 9.0 and prior do not include the VDDK calls required for vSphere 6.5.

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