Tape Drive is Not Available as a Device to Select

ISSUE

Symptom

Tape drive is not available as a device to select

Possible Causes

  • Licensing Issue

Details

If you can configure your Tape Device and/or Jukebox in the legacy UI under Archive > Settings, but it does not display under Archive > media or as a device available when creating an archive schedule, this may be a licensing issue. Though all modern appliances include support for Tape and NAS device archive (called Advanced Archive License), many appliances sold in 2010-2014 do not include that feature by default. To confirm if your older device has this option, check Settings > System, Updates, and Licensing, License. Review the feature string and ensure “ADX” is part of the string.

Resolution

If "ADX" is not part of the feature string, contact your sales representative to purchase this option for your unit.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Contact us