Resolution of the error "Combination of include and exclude list cause no volumes in list for backup" on a Windows agent backup
The following error is displayed on a Windows server protected using an Unitrends agent:
Combination of include and exclude list cause no volumes in list for backup.
The following may also be presented:
Change Journal for volume C:/ appears to have wrapped since the last backup. Refer to the Unitrends Agents manual for instructions on enlarging the Change Journal size. Windows Instant Recovery is not possible for this backup.
The actual issue is the Change Journal, and because of it can not be addressed to determine what data to collect, the include/exclude message is presented.
You will need to address the change journal issue directly using KB 5062, specifically the section on "What can cause "Change Journal for volume C:/ appears to have wrapped since the last backup and will not be used for this backup." Messages?"
For more detailed information on backup failures and performance issues see Unitrends KB 5062 - Backup Failures and Performance Issues
This error is typically a result of an earlier event which caused the Windows change journal to wrap.
More details around the initial cause of these errors can be found on the protected Windows server in the default logs.dir and catalogs.dir directories.
(The wbps log from the time at which the backup was run records the events which occurred during the backup.)
(The catalog will contain a list of files which were backed up. Review the catalog which was created at the time of the backup for details regarding the protected files.)