"Backups cancelled by server" error in AIX backup

SUMMARY

Error message was received "backups cancelled by server" when backing up AIX

ISSUE

The following error is received when backing up an AIX server:
backups cancelled by server

RESOLUTION

1. Connect to the AIX server and determine whether there were skipped files due to non-UTF-8 or non-ASCII characters.  If you find files skipped because of this reason add those to an exclude list for the backup.

2. Check our downloads page to confirm that you are using our latest AIX agent and update if necessary.

3. Run a new backup to confirm success.

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