Job comment shows error: "FATAL: Bad License"

ISSUE

"FATAL: Bad License" error message displayed and jobs show a status of "CANCELLED"

FATAL: Bad License error displayed in the UI

 

RESOLUTION

The MAC address of the VM must be updated to match the MAC address used during initial setup and configuration.  If the hardware NIC was replaced and the MAC cannot be updated, please contact support for assistance.

CAUSE

The Unitrends license is tied to the MAC address used during initial setup and configuration. A license error can be caused by a NIC that is replaced or a changed MAC address on the VM. This mismatch in MAC addresses will result in a failed license validation.

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