Registering a Unitrends Backup - Activating your Product - Licensing (Internet or Air Gap)

SUMMARY

Activation or Registration of Unitrends RecoveryOS. Enabling popup pop-up for activation

ISSUE

How to register an Asset and obtain a new License?

In order to receive Support from Unitrends and to trial your product, you must register your asset.
In order to receive the final license which includes the registration of the paid support level to your asset, you must Activate your asset.
In some cases your Unitrends System may not have access to the Internet.

RESOLUTION

Once you have downloaded and deployed your Unitrends appliance, you will need to register/activate it to gain access to downloads, updates, and our award winning Technical Support services.


The Unitrends System has access to the Internet:

If you want to make your registration virtually flawless:
1) Register the Unitrends Asset.  
2) If you have already purchased your license, you can also select "I need to active my purchase" and enter the Activation Code.
 
Licenses are processed within one business day however you are covered under your trial license for 30 days.
 
To Register your Unitrends Backup using the new HTML5 Web Administrative Interface:
  1. Click on CONFIGURE
  2. Click on Appliances tab, and click on the Asset you want to register.
  3. Click on Edit. This opens a new dialogue box
  4. Click on License.
  5. Click on the Upgrade button which will open a new page to the Licensing portal.
NOTE: If you do not get a new Tab or Page with the Registration Form, please follow the instructions in KB 4089 to resolve the blocked Pop-up issue.
  
User-added image

If you have not done so yet, select Register and complete the online form. This will get your Unitrends Asset into our system.  This is good until you receive your Activation Code and can activate your full license.  It also gives you access to all Unitrends Support options for 30 days.

Once you receive your Activation code from your UniRep (Unitrends Representative), follow the process above, but then click  “I need to activate my purchase”. Enter your email address and the Activation Code you received.
 User-added image
 

 

No Internet? No problem!

If you do not have Internet Access, please document the following information and email it to [email protected] to obtain a license.

Note: For all troubleshooting issues, please tell us how we can help through the chat button in the bottom-right of the screen.
  1. Click on the ? symbol and select About.
     User-added image
HINT:  As an alternative, you can connect to the Unitrends system via SSH (use PuTTY or similar) and provide to use the output from executing this command: bptool -v
 
  1. Provide to use the following
    • The Asset Tag of the system
    • The MAC Address
    • The Hostname
    • Your Activation Code


 

TASKS

ALTERNATIVE SSH Command Line Options

You can execute the following to get this information that you can then copy and paste into the case or email to support:

clear;lmmgr -info /usr/bp/bin/tasker|grep "Tag\|Host:\|ID\|Feat\|Key";dpu version

Output look like this:

License Management Routines: Version 2.11
Copyright(c) 1995-97 Unitrends Software Corp.
 

License Management Routines: Version 2.11
Copyright(c) 1995-97 Unitrends Software Corp.

       Feature:  ENTRB,MUX=10,VC=102400G,RC=102400G,D2D=INF,ENC,ADX,NDMP=0,MKT=4
   Daemon Host:  VMware-UB
Daemon Host-ID:  005569912765
   License Key:  c73399f7895bf1d5ac761d7545b2720f69876d14
     Asset Tag:  56785ad2-dc55-4b03-a7f2-3f0d999f0571
Unitrends' DPU Kernel 2.6.32-754.15.3.el6.x86_64
Version 10.4.5-1.202005132012.CentOS6
Installed on Tue 19 May 2020 08:03:48 PM BST
 

In some cases, the data shows in blank. If it is, you can run this command to get the information required for Support to request a license for you:

clear;echo "Asset Tag: `dpu asset|awk '{print $NF}'`";echo "Hostname: `hostname`";echo "MAC Address: `cat /sys/class/net/eth0/address | sed 's/\://g'`";dpu version

Output look like this:

Asset Tag: 57858758-416f-446c-8943-b621ef34f6e3
Hostname: My-UBisKing
MAC Address: 09156d673f1f
Unitrends' DPU Kernel 3.10.0-957.21.3.el7.x86_64
Version 10.4.5-1.202005132012.CentOS7
Installed on Tue 09 Jun 2020 02:58:39 PM IDT
 
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