Agent out of date error when trying to authenticate on a VM
This error happens when you try to authenticate against the protected VM in order to test scripts for IT services or when you try to change the network settings for the snapshots created.
This occurs because the VMware Tools are not updated. Verify this by checking the summary info in vSphere:
Right click over the VM and upgrade the VMware Tools, then verify that they are updated and running.
Now, you should be able to authenticate against the VM and create testing scripts: