How do I change the 'from' address and domain for email reports


Emails may be configured on the Unitrends appliance to come from a non-existent domain. The generic domain setting may cause emails to be rejected or caught in a SPAM filter.

This article will summarize how to change the domain, as well as, how to change the 'from' sender address in the Unitrends sendmail configuration.


  1. Use an SSH client such as  PuTTY to access the Unitrends system at the command line level.  Note:  Ensure you have the OS password to access the Unitrends system’s command line.  The OS  password may differ from the password used to access the User Interface.
  2. Determine if the from email address is already configured by running the bputil -g command as follows.
    # bputil -g Reports ReportFrom -1 master.ini
      • If "-1" is returned by this command, the email from address has not been configured.
      • However, if you do receive a from email address as seen in step 4, skip to the next section on how to change the email from address within the UI.
  3. Next, use the bputil command to add the email address which you would like to have emails sent from. In this example, we are setting the from email address to ''. You will enter your desired from email address here. No output is expected.
    # bputil -p Reports ReportFrom /usr/bp/bpinit/master.ini
  4. Confirm that your setting was saved. This command should return the desired from email address.
    # bputil -g Reports ReportFrom -1 /usr/bp/bpinit/master.ini

How to change the Email from address from with UI.

(These steps require that the "ReportFrom" field has been added above or already exist).

  1. Navigate in the UI to Configure> <Select your Unitrends appliance> Edit Appliance> Advanced> General Configuration.
  2. Use the Section and Name filters to filter down to the 'Reports' section and the ReportFrom 'Name'.
  3. Select the entry by clicking on the Value shown. This will bring forth the Edit Settings menu in which you can configure you preferred from email address.
  4. Save your email from settings, then close out of the General Configuration menu.
  5. Now, select the Email tab and Send a Test Email.  If you do not receive the test email you can also have the appliance generate its daily reports again with the command /usr/bp/bin/genreports.php this will send reports only to those configured with the APPLIANCE report checked in the view below:


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