How to ensure successful inventory sync in large Hyper-V environments

SUMMARY

How to ensure successful inventory sync in large Hyper-V environments.

ISSUE

When a Hyper-V server has more than 200 VMs (including VMs that are turned off), it's possible that the Unitrends agent inventory sync may timeout and fail. If you experience a timeout, you will see a file that ends with ".net" on the Hyper-V server (C:\PCBP\Logs.dir).  

RESOLUTION

To increase the inventory sync timeout value, add ProtocolKeepAlive to the [BProfessional] section of the Hyper-V server's MASTER.ini file. The value represents the maximum number of seconds to wait. To wait for one hour, set it to 3600.

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