Agent Not Active on Asset

ISSUE

Symptom

You may receive UI alerts that indicates a client is no longer listening to connections and/or the agent is not active on an asset.

Possible Causes

  • Unitrends Agent is not properly installed on the server / asset
  • The agent service is not running
  • The agent service is not actively listening on port 1743

Resolution

  • Verify the Unitrends Agent is installed on the server
  • Verify the agent service is running and listening on port 1743.
  • For more troubleshooting tips on network connection issues, see Could not connect to BP Agent on client X.
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