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Should I protect an Asset using VM, File Agent, or image Agent backups?
With 10.3 and higher releases, customers have more choices for types of backups methods than prior. This KB will attempt to explain the supported and best practices for these varying backup types.

Which Firewall Ports are Used by the Unitrends Appliance?
Detail about which ports are used for Client to Appliance communications, Source to Target replication, and internal management of the Unitrends Appliance/UEB.

User Installation of Apache SSL/TLS Certificates on a Unitrends system
Create, sign and apply certificates on a Unitrends systems' user interface

Documentation Archive
Administrator guides, release notes and customer found defects from prior releases of Recovery Series and Unitrends Backup systems

Deployment Guide for Unitrends Backup 10.3 on Citrix XenServer
10.3 XenServer deployment guide

How to gain early access to the Release 10.3.7
Steps to enroll in the early adoption of Release 10.3.7 (update instructions)

Latest Release Notes for Recovery Series and Unitrends Backup
Reference article of available release notes and customer found defects for the RS and UEB product lines.

Deployment Guide for Unitrends Backup 10.3 on VMware
10.3 VMware deployment guide

Deployment Guide for Unitrends Backup 10.3 on Microsoft Azure
10.3 Azure deployment guide

Deployment Guide for Unitrends Backup 10.3 on Hyper‐V
10.3 Hyper-V deployment guide

Deployment Guide for Unitrends Backup 10.3 in Amazon Web Services
10.3 AWS deployment guide

Deployment Guide for Unitrends Backup 10.3 on AHV
10.3 AHV deployment guide

Upgrade Guide for Recovery Series and Unitrends Backup 10.3

Distributed Enterprise Manager User Guide 10.3
DEM 10.3 admin guide

Release Notes for Recovery Series and Unitrends Backup 10.3.7

Backups failing - freeze/thaw VSS failures or broken Agent when an Antivirus is used
Security software known for either damaging

DEPLOYMENT: How to deploy the Unitrends Backup Virtual Appliance (AHV/Citrix/Hyper-v/VMware)
Includes all links for download, best practices, deployment, and registration/activation of the UB Virtual Appliance product.

Cannot prepare 'USB': unknown device type
Update to 10.3.5 may cause disk prepare failures for cold copies (single disk archive)

Failed: Device 'eSATA' not connected (ensure connection and rescan)
Update to 10.3.5 may cause disk prepare failures for cold copies (single disk archive)

VMWare 6.7 supportability
Unitrends support for VMware vSphere 6.7

Enabling AWS V4 Authentication
Migrating from Amazon Web Services v2 to AWS v4 Authentication.

App-Aware backups: Failed to copy vss snapshot server to guest OR Failed to create Unitrends directory in the guest

Issue a clean shutdown from an APC UPS
Shutdown a Recovery-Series system cleanly during an unplanned power outage.

Image an Unitrends appliance
Process for reimaging Unitrends Recovery-Series systems using factory imaging including instructions for burning a DVD or creating a bootable flash drive

Could not set startup value for virtual disk driver

Can I restore my OEM system to alternate hardware or to a virtual machine with Unitrends?
Customers ask often about limitations of OEM installations and the implications on recovery.

Cannot prepare 'Recovery Archive': unknown device type
Update to 10.3.5 may cause disk prepare failures for cold copies (multi disk archive)

Release Notes for Recovery Series and Unitrends Backup 10.3.6

Quick Start Guide for Recovery Series 10.3

How To Test Backup Copy (Replication) Speed
By using tools such as iperf and iptraf we can test the over all speed of backup copy (replication).

Administrator Guide for Recovery Series and Unitrends Backup 10.3
10.3 Admin Guide for Unitrends Backup and Recovery Series

Backups giving warnings for BCD and BCD.log
BP: Skipped because failed to read the attributes of the file. The process cannot access the file because it is being used by another process. (32)

Disaster Recovery of a UB that is using Stateless Storage (the Unitrends Database exists with the Backup data)

Password change causes backups to fail
A change in a password in the environment results in backups which no longer complete successfully, this KB provides steps to update the credentials of a protected asset.

How do I locate my Asset Tag and Version for Unitrends Enterprise Backup or a Recovery-Series appliance.
Information on how to find the asset tag in the user interface or via the command line.

Disable/Enable Upstart services for Linux clients
This article explains how to disable (and re-enable) the bpinetd and mynotify Upstart services for Linux clients.

SAN-Direct Backups - Protecting VMs on a SAN (What is required?)

Unitrends Appliance Adapter Naming Conventions
Unitrends Appliances default vs added network adapters may include varying names. With the transition to CentOS 7 this is somewhat more complicated. This article will define the default and additional adapter names you may find in your appliance.

UnitrendsMSP: KUB Portal Setup
Setting up your backup.net portal and integrating it in Kaseya VSA

Registering a Unitrends Backup - Activating your Product - Licensing (Internet or Air Gap)
Activation or Registration of Unitrends RecoveryOS. Enabling popup pop-up for activation

How to Change your OS Root Password
A simple guide for changing your OS root password if you already have it and what to do if you do not have your root password

Using Inclusion and Exclusion Lists in Client Backups
When to use inclusion and exclusion lists in file-level backup of protected clients to specify the data included in backups.

Exchange Restore
Exchange Restore

Protecting Hyper-v VMs with disks that reside on SMB3 shares

How Unitrends supports SMBv2
There is a security_option for SMB2 available.

Synology Software version 6.2 Discontinues Support for Block-Level iSCSI connections
Synology changes to iSCSI Support break Unitrends iSCSI management for cold copy

Additional CloudHook Information 
Notes, advanced configuration, and troubleshooting for Cloudhook.

Unitrends Virtual Backup End of Life Notification

Unitrends ReliableDR End of Life Notification

Unitrends PHD Virtual Backup End of Life Notification

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