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Synology Software version 6.2 Discontinues Support for Block-Level iSCSI connections
Synology changes to iSCSI Support break Unitrends iSCSI management for cold copy

Failed to get Hyper-V VM owner FQDN from Client

DEPLOYMENT: How to deploy the Unitrends Backup Virtual Appliance (AHV/Citrix/Hyper-v/VMware)
Includes all links for download, best practices, deployment, and registration/activation of the UB Virtual Appliance product.

SQL 2005 on Windows 2008, 2008R2, or Windows 7 differential failure contain error: a current database backup does not exist
Resolve issues with SQL 2005 differential backups.

Additional CloudHook Information 
Notes, advanced configuration, and troubleshooting for Cloudhook.

Deployment Guide for Unitrends Backup 10.3 on Citrix XenServer
10.3 XenServer deployment guide

How to gain early access to the Release 10.3.11
Steps to enroll in the early adoption of Release 10.3.11 (update instructions)

Deployment Guide for Unitrends Free 10.3 on VWware

Deployment Guide for Unitrends Free 10.3 on Hyper-V

Documentation Archive
Administrator guides, release notes and customer found defects from prior releases of Recovery Series and Unitrends Backup systems

Latest Release Notes for Recovery Series and Unitrends Backup
Reference article of available release notes and customer found defects for the RS and UEB product lines.

Distributed Enterprise Manager User Guide 10.3
DEM 10.3 admin guide

Deployment Guide for Unitrends Backup 10.3 on Microsoft Azure
10.3 Azure deployment guide

Deployment Guide for Unitrends Backup 10.3 in Amazon Web Services
10.3 AWS deployment guide

Deployment Guide for Unitrends Backup 10.3 on AHV
10.3 AHV deployment guide

Deployment Guide for Unitrends Backup 10.3 on VMware
10.3 VMware deployment guide

Deployment Guide for Unitrends Backup 10.3 on Hyper‐V
10.3 Hyper-V deployment guide

Upgrade Guide for Recovery Series and Unitrends Backup 10.3

Release Notes for Recovery Series and Unitrends Backup 10.3.11

Out of Space (Special database mode to allow deletions, and not consume space freed space)
Details on how to start troubleshooting out of space issues.

How to connect an NFS share mount to Unitrends

What Firewall Ports and FQDN do I need to allow for communication between Unitrends Support and my Unitrends appliance?
A common question for deployment, what ports are required to be opened for access the Unitrends appliance will generally require

How to Configure Backup Retention Settings
Provides links to Recovery-Series and UEB Administrator's Guide procedures for configuring retention settings.

Unable to manage Active Directory for a recently restored Domain Controller

There are currently no logon servers available to service the logon request

Authentication and Security FAQ
Frequently Asked Questions about Authentication and Security

About Security Levels (PORT SECURITY)

invalid option list id:0

System State backup failing, backup has warnings about Space
System State backup failing, backup has warnings

CBT warnings for Hyper-V backups run with Unitrends agent version 8.1.0-3 and higher
In Unitrends releases 8.1 and higher, the Unitrends Windows agent leverages a Hyper-V CBT driver that greatly increases backup performance for virtual machines residing on hosts running Hyper-V versions 2012 and 2012 R2. If the driver is not installed on the host, backups complete with warnings. This article explains how to resolve these warnings.

How to uninstall and re-install CBT on a Hyper-V cluster
Resetting Hyper-V CBT when incrementals result in the full backup size

Create a cold backup copy (archive) of a hot copy backup (replicated)

Release Notes for Recovery Series and Unitrends Backup 10.3.10

Getting Started with a Unitrends Backup 30-day Trial
Answers to common questions about setting up your free 30-day full feature trial with Unitrends Backup.

Backup is 1% since xx hours. Is the backup working or stuck?

Administrator Guide for Recovery Series and Unitrends Backup 10.3
10.3 Admin Guide for Unitrends Backup and Recovery Series

Shutdown or restart a Recovery Series appliance
Explains how to shutdown or restart a physical Unitrends appliance.

Appliance - Bonding the NIC
This article explains how to bond NICs on Recovery Series appliances.

How to Change your OS Root Password
A simple guide for changing your OS root password if you already have it and what to do if you do not have your root password

How do I locate my Asset Tag and Application Version for Unitrends Backup or a Recovery-Series appliance.
Information on how to find the asset tag in the user interface or via the command line.

How to open a secure Support Tunnel for use by Unitrends Support.
Details about what support tunnels are and how to allow connections through a firewall.

What do I do if access is denied because of my username or password?
This article explains what to do if you cannot log in to the appliance Administrator Interface or OS.

Enabling AWS V4 Authentication
Migrating from Amazon Web Services v2 to AWS v4 Authentication.

Quick Start Guide for Recovery Series 10.3

UnitrendsMSP: KUB Portal Setup
Setting up your backup.net portal and integrating it in Kaseya VSA

How to manually truncate/purge Exchange server logs

Password Reset: How to reset the root password of the Web Administrative Interface on your Unitrends system
Password Reset: Administrative Interface UI

Release Notes for Recovery Series and Unitrends Backup 10.3.9

Supported external storage vendors for use with Unitrends Backup appliances
Supported external storage vendors for use with Unitrends Backup appliances

VMWare disk consolidation needed
Snapshot appear orphaned on the datastore, consolidation may be required. VMDK are left on the Unitrends virtual appliance.

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