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How to Change your OS Root Password
A simple guide for changing your OS root password if you already have it and what to do if you do not have your root password

How do I locate my Asset Tag and Application Version for Unitrends Backup or a Recovery-Series appliance.
Information on how to find the asset tag in the user interface or via the command line.

How to open a secure Support Tunnel for use by Unitrends Support.
Details about what support tunnels are and how to allow connections through a firewall.

What do I do if access is denied because of my username or password?
This article explains what to do if you cannot log in to the appliance Administrator Interface or OS.

Enabling AWS V4 Authentication
Migrating from Amazon Web Services v2 to AWS v4 Authentication.

Additional CloudHook Information 
Notes, advanced configuration, and troubleshooting for Cloudhook.

Quick Start Guide for Recovery Series 10.3

UnitrendsMSP: KUB Portal Setup
Setting up your backup.net portal and integrating it in Kaseya VSA

How to manually truncate/purge Exchange server logs

Password Reset: How to reset the root password of the Web Administrative Interface on your Unitrends system
Password Reset: Administrative Interface UI

Deployment Guide for Unitrends Free 10.3 on VWware

Deployment Guide for Unitrends Free 10.3 on Hyper-V

How to gain early access to the Release 10.3.9
Steps to enroll in the early adoption of Release 10.3.9 (update instructions)

Documentation Archive
Administrator guides, release notes and customer found defects from prior releases of Recovery Series and Unitrends Backup systems

Distributed Enterprise Manager User Guide 10.3
DEM 10.3 admin guide

Deployment Guide for Unitrends Backup 10.3 on Microsoft Azure
10.3 Azure deployment guide

Deployment Guide for Unitrends Backup 10.3 in Amazon Web Services
10.3 AWS deployment guide

Deployment Guide for Unitrends Backup 10.3 on AHV
10.3 AHV deployment guide

Deployment Guide for Unitrends Backup 10.3 on Citrix XenServer
10.3 XenServer deployment guide

Deployment Guide for Unitrends Backup 10.3 on VMware
10.3 VMware deployment guide

Deployment Guide for Unitrends Backup 10.3 on Hyper‐V
10.3 Hyper-V deployment guide

Latest Release Notes for Recovery Series and Unitrends Backup
Reference article of available release notes and customer found defects for the RS and UEB product lines.

Upgrade Guide for Recovery Series and Unitrends Backup 10.3

Release Notes for Recovery Series and Unitrends Backup 10.3.9

Supported external storage vendors for use with Unitrends Backup appliances
Supported external storage vendors for use with Unitrends Backup appliances

VMWare disk consolidation needed
Snapshot appear orphaned on the datastore, consolidation may be required. VMDK are left on the Unitrends virtual appliance.

Xen: Attaching the disk failed
This article addresses the failiure message "Attaching the disk to vm failed" with internal error DISK_VBD_MUST_BE_READWRITE_FOR_HVM.

Recommended Anti-Virus exclusions for Unitrends backup

Image-based Bare Metal restore - Stop code 7B after driver injection was successful
After the dissimilar image-based bare metal restore process has completed, which may have involved driver injection, the system still blue screens (BSOD) with the stop code 7B.

Hyper-V Backups of Linux guests fail with VSS errors
Linux and other non-windows machine may report VSS errors when attempting to back up in Hyper-V using Host-level Backups

Archive Troubleshooting
Archive Troubleshooting

Disk Archive Compatibility
Basic troubleshooting steps for our customers using sigle bay or multi-disk archive units purchased through unitrends with either UB or Recovery Series appliances.

Update that use FTP may fail.
Low update, download timeout, or cannot download updates or required Support scripts because the process uses Passive FTP (aka PASV). yum wget

How to change the time of the Backup Copy Activity Report
Change Backup Copy Report scheduled email time

Enable Schedule Success report

How do I restore a SQL backup?
Explains how to restore a SQL backup.

What is the largest VMDK I can create and attach to UEB? What is the maximum storage that should be assigned to a UEB?
I cannot create a VM greater than 2TB when VMware states it a virtual disk can have up to 62TB

SAN-Direct Backups - Protecting VMs on a SAN (What is required?)

Unitrends Free Documentation and Release Notes - Reference Article

[Animated Tutorial] How to Create a Cold Backup Copy Job
Steps with animated GIFs to setup archiving to cold media

[Animated Tutorial] How to Change Bandwidth for Hot Backup Copy
Steps to adjust the total available bandwidth and set bandwidth schedules for hot backup copy operations

[Animated Tutorial] How to Reset Backup Copy
Steps to suspend, reset, and resume hot backup copy operations

[Animated Tutorial] How to Create a Windows Replica
Steps to setup a Windows Replica on the Unitrends appliance

[Animated Tutorial] How to Recover Files from a VM
Steps to restore individual files from a virtual machine backup using the Browse/Download feature

[Animated Tutorial] How to Change VM Quiesce Settings
Steps to change VM settings to Crash Consistent, Application Consistent, or Application Aware for VMs which have specific quiescing needs

[Animated Tutorial] How to Test a VM Backup
Animated steps for testing a VM backup

[Animated Tutorial] How to Delete a Failed Backup using the Backup Browser
Steps to delete failed backups from the appliance using the backup browser

[Animated Tutorial] How to Place a Backup on Legal Hold
Steps to hold a single backup

[Animated Tutorial] How to Run an On-Demand Full Backup
Steps to start a backup job now which is not part of a schedule

[Animated Tutorial] How to Set Retention for a Protected Asset
Steps to set Minimum, Maximum, or Legal Hold retention settings for protected assets using animated GIFs

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