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Password change causes backups to fail
A change in a password in the environment results in backups which no longer complete successfully, this KB provides steps to update the credentials of a protected asset.

How do I locate my Asset Tag and Version for Unitrends Enterprise Backup or a Recovery-Series appliance.
Information on how to find the asset tag in the user interface or via the command line.

Disable/Enable Upstart services for Linux clients
This article explains how to disable (and re-enable) the bpinetd and mynotify Upstart services for Linux clients.

SAN-Direct Backups - Protecting VMs on a SAN (What is required?)

Unitrends Appliance Adapter Naming Conventions
Unitrends Appliances default vs added network adapters may include varying names. With the transition to CentOS 7 this is somewhat more complicated. This article will define the default and additional adapter names you may find in your appliance.

UnitrendsMSP: KUB Portal Setup
Setting up your backup.net portal and integrating it in Kaseya VSA

Registering a Unitrends Backup - Activating your Product - Licensing (Internet or Air Gap)
Activation or Registration of Unitrends RecoveryOS. Enabling popup pop-up for activation

Deployment Guide for Unitrends Backup 10.3 on VMware
10.3 VMware deployment guide

Deployment Guide for Unitrends Backup 10.3 on Microsoft Azure
10.3 Azure deployment guide

Deployment Guide for Unitrends Backup 10.3 on Hyper‐V
10.3 Hyper-V deployment guide

Deployment Guide for Unitrends Backup 10.3 on Citrix XenServer
10.3 XenServer deployment guide

Deployment Guide for Unitrends Backup 10.3 in Amazon Web Services
10.3 AWS deployment guide

Deployment Guide for Unitrends Backup 10.3 on AHV
10.3 AHV deployment guide

Latest Release Notes for Recovery Series and Unitrends Backup
Reference article of available release notes and customer found defects for the RS and UEB product lines.

Documentation Archive
Administrator guides, release notes and customer found defects from prior releases of Recovery Series and Unitrends Backup systems

Administrator Guide for Recovery Series and Unitrends Backup 10.3
10.3 Admin Guide for Unitrends Backup and Recovery Series

How to gain early access to the Release 10.3.5
Steps to enroll in the early adoption of Release 10.3.5 (update instructions)

Upgrade Guide for Recovery Series and Unitrends Backup 10.3

How to Change your OS Root Password
A simple guide for changing your OS root password if you already have it and what to do if you do not have your root password

Using Inclusion and Exclusion Lists in Client Backups
When to use inclusion and exclusion lists in file-level backup of protected clients to specify the data included in backups.

Exchange Restore
Exchange Restore

Protecting Hyper-v VMs with disks that reside on SMB3 shares

How Unitrends supports SMBv2
There is a security_option for SMB2 available.

Synology Software version 6.2 Discontinues Support for Block-Level iSCSI connections
Synology changes to iSCSI Support break Unitrends iSCSI management for cold copy

Additional CloudHook Information 
Notes, advanced configuration, and troubleshooting for Cloudhook.

Unitrends Virtual Backup End of Life Notification

Unitrends ReliableDR End of Life Notification

Unitrends PHD Virtual Backup End of Life Notification

Unitrends Product End of Life Notification

Unitrends Operating System End of Life Notification

How to Find Current Unitrends Cloud Usage
Animated gif steps to for pulling current Unitrends Cloud Usage

Email Notifications Troubleshooting
Steps to troubleshoot Unitrends Backup System failure to send email notifications.

Preparing disk media in an RXDA equipped appliance may return: "Failed: 1 drive was added; prepare media manually to use this configuration"
Cold backup copies may fail with the message: "Failed: 1 drive was added; prepare media manually to use this configuration."

Managing Deduplication (LEVEL 1, LEVEL 2, LEVEL 3)
This article describes the deduplication data modes and their impacts.

Forever Cloud and DRaaS FAQ
Forever Cloud and DRaaS FAQ quick links from website

Backups failing - freeze/thaw VSS failures when Sophos/CarbonBlack/Trend Micro is utilized

How to Use a Unitrends Integrated Bare Metal Recover (iBMR)
How to use the Windows iBMR console to handle physical server recoveries as well as physical to virtual or virtual to physical server restores. Restore a server from a full (or master), differential or incremental backup taken with the Unitrends Windows agent. Now called Unified Bare Metal.

Protecting a Buffalo NAS (CIFS) failed

How do I silent install the Unitrends agent?
Steps to install the Unitrends agent in quiet mode without user interaction using msiexec

Inventory full sync completed with 1 warning(s).

System Error 85 - Agent Push Error
In some cases where volume letters may be silently reserved by Windows, including where USB devices like card readers are attached but not mounted, Windows may be unable to itemize and return available letters for use with NETUSE for remote application deployment.

What firewall ports are necessary for management between Unitrends systems and/or for proper Backup Copy - Hot (Replication) Services?
What firewall ports are necessary for management between Unitrends systems and/or for proper Backup Copy - Hot (Replication) services?

Application consistent VMware backup does not quiesce VSS writers or perform a VSS snapshot
Successful application consistent VMware backup causes significant interruption to the VM guest during snapshot operations and/or contains inconsistent application data.

Supported Backup Copy and Seeding Modes by Unitrends Appliance Platform
This article describes supported cold, hot, and seeding backup copy methods by Unitrends appliance platform.

Issue a clean shutdown from an APC UPS
Shutdown a Recovery-Series system cleanly during an unplanned power outage.

Image Agent backup fails with "DISK Failed to estimate volume"
Image backups with 10.3.0 thru 10.3.2 releases may fail in some rare cases with the message "DISK Failed to estimate volume" The message "Failed to build volume bitmaps. Error 14" may also be seen.

How to Restore a VMware Backup in Unitrends Backup in 9.x, 10.x (HTML5)
How to restore a VMware backup with Unitrends Backup 9.0

Unitrends Backup software: SharePoint Item-level Restores with Kroll

How to identify the version of the installed security patch
Confirm the version of the running security patch

Which Image Media Does My Unitrends Appliance Use?
This article covers the different generations of Unitrends Appliances and which of those can support which which specific imaging media to reinstall the currently supported factory image for that model.

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